Here at IAT, we split up our MOTU ordering duties this month. I paid for the subscription Randors and Vaulted ordered the Goddesses. Both of our orders were shipped to us on Wednesday and they should arrive here tomorrow. We happily thought that King Randor went smoothly, but as the week has progressed we learned that was not the case.
If you follow the threads at He-Man.Org, many subscribers are seeing their orders still stuck on “order in progress” up to a week later. Toy Guru has asked for members experiencing this difficulty to post their names and order numbers.
Thanks to everyone who provided information. I’ve passed this info up to the top brass and to Digital River. Bottom line is Digital River has messed up big time – again. We’re doing everything we can to correct this and the order numbers and specific issues are the best way for us to address this.
We’re well aware of all of the issues and are actively working to fix them. I know folks are looking for more info, but that is the best I have right now. Please know we are 100% committed to getting all of these bugs worked out and we appreciate everyone hanging on. We are working on it!
If you haven’t already, you can post your information here: Please post if SUBSCRIPTION figures not shipping first – He-Man.Org
We at IAT had a discussion about why we were spared from this particular issue today and we may have an answer, but it’s an odd one. If you go through the Randor threads and Facebook posts, you can find a handful of people that are receiving Randor – and they seem to have one thing in common so far. They didn’t place a second order for the non-subscription items.
We’re looking for more feedback about this. If your Randor hasn’t shipped, did you place a second non-subscription order for other items? If your Randor has shipped, did you order anything else? Let us know in the comments below!
So far this issue seems to be similar to the one that affected October orders. This means while there will definitely be some frustration over when it will arrive, their shouldn’t be concern over if it’s going to arrive. The next few days should be interesting.